Roles and responsibilities of Quality Assurance Manager

The Quality Assurance Manager of the organization typically Owns the Quality Management System. In smaller organizations, he reports to the top management directly.In a larger organization this position reports to the overall head of Quality (Such as Director, Vice President …). In all cases there is a clear distinction and separated from the Operations Management. This is maintained to protect the independence of the position. This position calls for a clarity of purpose and a clear vision of the senior management. He represents the organization in the absence of a separate Management Representative during the external audits and other third party audits.
He is supported by the Quality Auditors and in some cases Quality Executives.Typical roles and responsibilities of a Quality Assurance Manager will be either full or some of the below list.

  1. He is responsible to promote the quality culture throughout the organization.
  2. Responsible to Develop, Implement, Maintain and update a high quality plan to ensure that the organizations quality management system is in compliance with the corporate policies and quality system needs.
  3. To interact effectively with operations teams and operational process owners, to ensure that the quality system meets the requirements.
  4. Ensure that the Quality System is in compliance with national and international regulations.
  5. Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to Quality Assurance team
  6. responsible for internal audits, plan, monitor and implement.
  7. Support the organizational business objectives, through establishing and monitoring of the quality objectives
  8. Setting up and monitoring or document and record control within the organization.
  9. Laisoning with external auditors such as regulators, certification bodies and customer auditors and agree and implement the program
  10. Identify, plan and implement the quality related training across the organization
  11. Organize and manage the Quality Assurance function in line with the organizational policies
  12. Ensure identified non conformance are resolved in a timley manner for both internal and external audits
  13. Resolve customer complaints and  ensure necessary changes are made to quality system to prevent recurrence
  14. Collating and analyzing performance data and charts against defined parameters and reporting to relevant stakeholders.
  15. Plan, monitor and implement the supplier audit program and supplier approvals.
  16. Usage of statistical tools to ensure right decisions are made

Typical qualifications needed for a Quality Assurance Manager

  1. Bachelor s Degree or higher in an applied science or engineering field.
  2. Exhibit a passion for the company s Essence, Global Imperatives, Corporate Direction.
  3. Desire to own decisions and take responsibility for outcomes.
  4. Willingness to travel when required.
  5. Willingness to continually embrace personal and professional development
  6. 5 years prior experience in Quality Assurance function including the below
  • Demonstrated experience working with suppliers and external parties
  • Demonstrated exceptional written and oral communication skills.
  • Proficiency in Microsoft Office and other relevant tools.
  • Proficiency in usage of analytic tools.
  • Experience in quality management systems.
  • Experience in quality system audits.
  • Demonstrates a passion and a responsibility for consumer.
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Quality Auditor Job Description

A Quality Auditor job involves performing audits either internally or on the supplier. Generally reports to the Quality Assurance Manager. Generally, the scope of the auditor is limited to internal audits. However, the profile includes supplier audits also. The position provides exposure to internal procedures and processes. There are different levels for an auditor to work. He might be assigned with a part of business or assisting the Lead Auditor across the business. The main attribute for an auditor needed in Independence from the process being audited.

The Typical Quality Auditor job description is as below.

  • Develop and coordinate audit schedules with process areas.
  • Generate audits reports, share and coordinate results within the organization.
  • Collect and summarize audit data for metrics and reporting.
  • Collect and summarize audit data for metrics and reporting.
  • Revise, refine, update and recommend changes to policies, procedures, artifacts and local support materials.
  • Issue and monitor non-conformance (CAPA/CPAR) documents.
  • Review corrective action submittals for acceptance.
  • Perform follow-up audits for effectiveness.
  • Develop and revise audit checklists.
  • Analyze and maintain trending data and submit reports, as required.
  • Present audit summaries, lessons learned and recommend actions for continuous improvement.
  • Represent Quality at program kick off meetings and IPP reviews.
Skill Requirements

  • Very good analytical skill.
  • Good investigative and error-spotting skills.
  • Good in number crunching.
  • Good at creating reports using various tools and applications.
  • Should be good at communication and persuasion.
  • Learning to be objective rather than going strictly by the rule book.
  • Being able to perform risk analysis to the satisfaction of the stakeholders or departments.
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