Correction, Corrective Action and Preventive Action

These three words have been widely discussed among the Quality community. For beginners, these are really confusing terms and especially not very popular with the Regulators. Very often Corrective Action and Preventive action are used with the same sense.
According to the ISO 9000 – Quality Management Systems – Fundamentals and Vocabulary the following are the definitions.
Preventive Action : (3.6.4) – Action to the eliminate cause of potential Nonconformity or other potential undesirable situation.
The word to notice here is the Potential. This means that the nonconformity has not occurred or  detected. This action is taken pre- problem.Though this is not a perfect example, this can explain the terms. A water pipe is likely to break and leak. Here the problem is not occurred but it is identified that it is likely to occur. The action may be reducing the pressure in the pipe, replacing the pipe or anything else. Even in this case the causes are found and the causes are addressed.
Preventive actions are proactive, continuous and targeted actions to reduce the instances of Corrections and corrective actions
Corrective Action (3.6.5) : Action taken to eliminate the cause of the detected Nonconformity or other undesirable situation
Correction(3.6.6) : Action taken to eliminate a detected  Nonconformity
In the cases of correction and corrective action, the noticeable word is “detected”. These actions are taken after the occurrence of the problem. Again taking the example of water pipe, the problem in this case will be the water pipe is broken or leaking” . The action to be taken in this case has be in two parts. 1) Correction : Repair the pipe or arrest the leak. This stops the leak. However this does not solve the problem. 2) The next action needed is corrective action: Find the cause which has led to the problem of leak and eliminate the cause. In this case the cause may be faulty pipe, or High pressure in the pipe, or any other or a combination of these. The problem can only be solved only if all the causes are eliminated.
There can be cases where correction not possible and only corrective action can be made. For example the pipe is broken.
The words correction, corrective action and preventive action are a little bit confusing but if used carefully, they convey very good meaning.
Preventive actions contribute to cost efficiencies, and timely delivery of the product which leads to customer satisfaction.
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Originally posted 2011-04-24 05:38:00.

Roles and responsibilities of Quality Assurance Manager

The Quality Assurance Manager of the organization typically Owns the Quality Management System. In smaller organizations, he reports to the top management directly.In a larger organization this position reports to the overall head of Quality (Such as Director, Vice President …). In all cases there is a clear distinction and separated from the Operations Management. This is maintained to protect the independence of the position. This position calls for a clarity of purpose and a clear vision of the senior management. He represents the organization in the absence of a separate Management Representative during the external audits and other third party audits.
He is supported by the Quality Auditors and in some cases Quality Executives.Typical roles and responsibilities of a Quality Assurance Manager will be either full or some of the below list.

  1. He is responsible to promote the quality culture throughout the organization.
  2. Responsible to Develop, Implement, Maintain and update a high quality plan to ensure that the organizations quality management system is in compliance with the corporate policies and quality system needs.
  3. To interact effectively with operations teams and operational process owners, to ensure that the quality system meets the requirements.
  4. Ensure that the Quality System is in compliance with national and international regulations.
  5. Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to Quality Assurance team
  6. responsible for internal audits, plan, monitor and implement.
  7. Support the organizational business objectives, through establishing and monitoring of the quality objectives
  8. Setting up and monitoring or document and record control within the organization.
  9. Laisoning with external auditors such as regulators, certification bodies and customer auditors and agree and implement the program
  10. Identify, plan and implement the quality related training across the organization
  11. Organize and manage the Quality Assurance function in line with the organizational policies
  12. Ensure identified non conformance are resolved in a timley manner for both internal and external audits
  13. Resolve customer complaints and  ensure necessary changes are made to quality system to prevent recurrence
  14. Collating and analyzing performance data and charts against defined parameters and reporting to relevant stakeholders.
  15. Plan, monitor and implement the supplier audit program and supplier approvals.
  16. Usage of statistical tools to ensure right decisions are made

Typical qualifications needed for a Quality Assurance Manager

  1. Bachelor s Degree or higher in an applied science or engineering field.
  2. Exhibit a passion for the company s Essence, Global Imperatives, Corporate Direction.
  3. Desire to own decisions and take responsibility for outcomes.
  4. Willingness to travel when required.
  5. Willingness to continually embrace personal and professional development
  6. 5 years prior experience in Quality Assurance function including the below
  • Demonstrated experience working with suppliers and external parties
  • Demonstrated exceptional written and oral communication skills.
  • Proficiency in Microsoft Office and other relevant tools.
  • Proficiency in usage of analytic tools.
  • Experience in quality management systems.
  • Experience in quality system audits.
  • Demonstrates a passion and a responsibility for consumer.
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Quality Auditor Job Description

A Quality Auditor job involves performing audits either internally or on the supplier. Generally reports to the Quality Assurance Manager. Generally, the scope of the auditor is limited to internal audits. However, the profile includes supplier audits also. The position provides exposure to internal procedures and processes. There are different levels for an auditor to work. He might be assigned with a part of business or assisting the Lead Auditor across the business. The main attribute for an auditor needed in Independence from the process being audited.

The Typical Quality Auditor job description is as below.

  • Develop and coordinate audit schedules with process areas.
  • Generate audits reports, share and coordinate results within the organization.
  • Collect and summarize audit data for metrics and reporting.
  • Collect and summarize audit data for metrics and reporting.
  • Revise, refine, update and recommend changes to policies, procedures, artifacts and local support materials.
  • Issue and monitor non-conformance (CAPA/CPAR) documents.
  • Review corrective action submittals for acceptance.
  • Perform follow-up audits for effectiveness.
  • Develop and revise audit checklists.
  • Analyze and maintain trending data and submit reports, as required.
  • Present audit summaries, lessons learned and recommend actions for continuous improvement.
  • Represent Quality at program kick off meetings and IPP reviews.
Skill Requirements

  • Very good analytical skill.
  • Good investigative and error-spotting skills.
  • Good in number crunching.
  • Good at creating reports using various tools and applications.
  • Should be good at communication and persuasion.
  • Learning to be objective rather than going strictly by the rule book.
  • Being able to perform risk analysis to the satisfaction of the stakeholders or departments.
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Job Description – Quality Black Belt , CI Process Leader, Operational Excellence Leader

The Quality Black Belt (QBB) is Often called as CI process Leader, or Operational Excellence Leader also. The main responsibility of this role is continual improvement. The will be the reporting to the Master Black Belt or a similar position within the organization. Quality Black Belt manages the CI projects within the Company. These projects focus on reducing internal cost, decreasing cycle time, improving organization and reducing process variation. They use six sigma skills to complete the project. They mentor the Green belt Projects.
The Main Roles and Responsibilities of a Quality Black Belt include

  • Identification of Continual Improvement Projects (or Support the ops team)
  • Support the management in identifying the priorities
  • Mentor the Project Team
  • Delivering training and running quality process simulations on the use of quality methodologies and tools.
  • Keeps stakeholders apprised of project status and defined deliverables.
  • Leverages best practices and shares within the team and across the organization.
  • Develops rigorous control plans, working closely with process owners, project champions and senior management to make sure improvement gains are sustained on a long-term basis.


  • Bachelor’s Degree and 5+ years of experience in a business function
  • Lean and/or Six Sigma training.
  • Demonstrated project management and/or process improvement skills in a complex environment.
  • Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook.
  • Demonstrated experience leading projects.
  • Strong facilitation skills.
  • Effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, managers, and senior leadership.
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Career Objectives in resume

Career Objectives in a resume is the statement that presents a vision, guiding principles and future career aspirations for the prospective candidate. It also sets the tone of the entire resume. It tells the reader who you are in a single concise way that encompasses the very essence of your abilities.
Everyone knows the standard resume needs a career objective. But why? Is it because everyone assumes you must have one? Is it because hiring managers need it? What would happen if you had the most comprehensive and impressive career objective that others were measured against?
The Career Objective should not be:

  • A meaningless set of dribble to fake out the reader
  • A set of words that have no tie to the candidate’s wants, needs or desires for their future. 
  • A creation of disconnected terms and ideas that have no business being put together without internal assessment

Companies need to fill positions within their organization with the best qualified individual(s). Hiring managers will review hundreds of resumes with the first 30 seconds being crucial to getting to the second stage. The face to face interview.
What would the be the best career objective for your resume?
Your career objective is a one sentence character representation of who you are and sets the stage for the message you want to deliver. – “This is who I am, who I want to be and how I will make your company successful”

There are many ways to write a career objective that begins to set you apart from other candidates in the eyes of the reader…
Let’s look at a sample job description for a Quality Executive:
Duties and Responsibilities:
Requirements for support specialist include:
Direct support services:
* Plan, create, and coordinate internal and external audits.
* Responsible for testing, quality assurance, configuration, installation, implementation, maintenance of all related support services.
*Identify, support, mentor continual Improvement.
Technical assistance services on the standard office applications
* Support the management with data on KPIs and Metrics
* Provide assistance to personnel in preparation of meeting presentations.
* Train the operations team on Quality activities.
These sample career objectives may come from a prospective candidates that may apply:
Analytic (1) – To get a position within an organization that will allow me to use my analytic skills, experience and willingness to help others.
Auditor (2) – To acquire a position that affords me the opportunity to bring my auditing expertise, problem solving skills and willingness to learn to make an organization successful.
Career objectives are the fundamental principles the candidate brings to the table. It enables them to promote their ideals, skills and abilities that an organization can use for the sole purpose of growing the company. The better a candidate can articulate the message the better the chances they will be invited to interview.
since these objectives are like a style statement on what you are, and what you want to be. It is one place holder in which you are telling the prospective employer on what you are now, what you want to be, and how the organization can derive benefit from what you want to be.
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Some formating rules for creating software friendly resume

If you are applying for job at a large firm, it is most likely that your resume is going through the first filter. A software. A software friendly resume has good chances of getting through the first filter
To make your resume getting through this software, one of the main areas to be addressed is formatting used in creating the resume. There are various software in the market. A resume is a very important tool you use in your Job Search. Here are some tips for making a software friendly resume.

  1. Do not place your contact information in the header of your resume, because filtering software can be set to ignore headers and footers so there is a risk this information will be deleted.
  2. Choose a conservative font such as Verdana, Arial, Tahoma, or Calibri.
  3. Serif fonts, such as Times Roman or Cambria may be rejected by screening software.Do not use any script fonts. 
  4. The smallest font size to use for the body of your resume should be 11 point. “Any smaller may not be considered.
  5. Strict NO to use of graphics and logos.
  6. Content in the tables may be lost.
  7. No borders to be used. this will be a trouble.
  8. Use at least  one-inch margin top and bottom. 
  9. Do not use any lines that cross the entire page from margin to margin, because “some filters have been created that will reject a document for nothing more than having a single line run continuously across the page. It is considered as the end line.

These tips will mostly help getting through the  software for the keywords. though the filters are on the Keyword, the formatting plays a role in understanding the content.

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